Telehealth Policy and Informed Consent

Telehealth allows you to receive behavioral health services remotely using secure technology, including video, phone, or digital platforms.

Telehealth may provide:

• Faster access to care
• Reduced wait times
• Greater convenience and flexibility
• Access to specialized providers

While telehealth is effective, there are some risks:

• Technology disruptions
• Limitations compared to in-person evaluation
• Privacy risks if devices are not secure

AXON takes steps to minimize these risks through secure systems and clinical protocols.

Your sessions and information are protected:

• In accordance with HIPAA (where applicable)
• Using secure, encrypted platforms

However, you are responsible for ensuring privacy on your end (e.g., being in a private space).

Telehealth is not appropriate for emergencies.

If you are in crisis:

• Call 911
• Contact 988
• Go to the nearest emergency room

By using AXON telehealth services, you acknowledge:

• You understand the nature of telehealth
• You have had the opportunity to ask questions
• You voluntarily consent to receive services remotely

You may withdraw consent at any time and request in-person alternatives where available.

You confirm that:

• You are physically located in a state where the provider is licensed
• You will inform AXON if your location changes

You agree to:

• Use a secure internet connection
• Use a device capable of video/audio communication
• Maintain updated software

You understand that:

• Telehealth services may involve fees
• Insurance coverage is not guaranteed
• You are responsible for applicable charges

By proceeding, you confirm that:

• You have read and understood this consent
• You agree to receive telehealth services through AXON